CRM and ERP shaped around your process, not a demo tenant.
Sales, Customer Service, Field Service and Business Central — implemented with the data model, workflows and reporting your teams will actually use, and licensed in AED.
- Sales & Customer Service
- Field Service
- Business Central
- Power BI reporting
Dynamics 365 licence pricing
Per-user monthly pricing on annual commitment. Attach pricing applies when a user already holds a qualifying base licence, which is usually the cheaper route for multi-module deployments.
| Licence | Best for | Per user / month (AED) |
|---|---|---|
| Sales Professional | Pipeline, accounts and forecasting for a standard sales team | 239 |
| Sales Enterprise | Complex sales with territory, quota and deep customisation | 349 |
| Customer Service Professional | Case management and a service desk | 184 |
| Customer Service Enterprise | Omnichannel, knowledge base, SLA management | 349 |
| Field Service | Dispatch, scheduling and mobile technicians | 349 |
| Business Central Essentials | Finance, purchasing, inventory for SMB | 257 |
| Business Central Premium | Essentials plus manufacturing and service management | 367 |
| Team Member | Read, approve and light data entry across applications | 30 |
Indicative pricing, exclusive of 5% UAE VAT, on annual commitment. Implementation is quoted separately against a defined scope of work.
Start with the module that matches a real problem
Most engagements start with one module, not the whole suite. Here is a rough guide to where to begin.
Sales
Choose this if
- You have a pipeline with more than one stage
- Forecasting currently lives in a spreadsheet
- Reps need territory or quota assignment
Customer Service
Choose this if
- Support requests come in by email, phone and chat separately
- You need SLA tracking with escalation
- Agents currently search their inbox for case history
Field Service
Choose this if
- You dispatch technicians to physical job sites
- Scheduling is done manually against a whiteboard or shared sheet
- Technicians need mobile access to job details offline
Business Central
Choose this if
- Finance, inventory and purchasing sit in disconnected tools
- Month-end close takes days of manual reconciliation
- You need one ledger across multiple entities or currencies
How we implement it
Most failed CRM projects fail for the same reason: the system was configured before anyone agreed what the process actually is.
Process mapping first
Two workshops to write down how a lead, case or job actually moves through your business today — including the parts that happen in WhatsApp.
Data model and migration
Entity design, field mapping, test migration with reconciliation, then a cutover with the old system readable but frozen.
Workflow automation
Power Automate flows for approvals, notifications and handoffs, so the system does the chasing instead of a person.
Power BI reporting
The dashboards leadership will open weekly, built from the live data model rather than exported to a spreadsheet.
Integrations
Accounting, telephony, WhatsApp Business, e-signature and sector platforms wired in through supported connectors.
Adoption and handover
Role-based training, written runbooks and a hypercare period after go-live where a named engineer is on call.
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Frequently asked questions
A focused Sales or Customer Service rollout for a single team is typically six to ten weeks. Multi-module implementations involving Finance or Field Service run considerably longer. We scope in phases and put a working system in front of users early rather than disappearing for six months.
Yes — through Power Automate, the Dataverse API and custom connectors. Common integrations in the UAE are accounting systems, WhatsApp Business, telephony, e-signature and the property or hospitality platforms specific to your sector.
Yes. Accounts, contacts, opportunities, activity history and attachments migrate from Salesforce, HubSpot, Zoho, spreadsheets or a legacy database. We map fields with your team, run a test migration, reconcile the counts, then cut over.
Business Central and Finance support UAE VAT configuration and the reporting formats the FTA expects. Dynamics 365 supports Arabic in the user interface, and right-to-left layouts are configurable per user.