Refund and Cancellation Policy

Hourly and monthly cloud resources can be destroyed at any time through the console. Billing stops at destruction and the final invoice covers usage up to that point.

Because these services are consumed as they are delivered, charges for consumption already incurred are not refundable. There is no cancellation fee and no notice period.

Reserved GPU capacity, committed-use compute discounts and annual platform commitments are priced on the basis of the committed term. They are not cancellable mid-term and prepaid fees are not refundable, except:

• where we materially breach the agreement and fail to remedy within 30 days of written notice;
• where we make a material change to terms that is materially detrimental to you and you terminate before it takes effect; or
• where a refund is required by UAE law.

In those cases we refund the unused portion of prepaid fees, calculated pro rata from the effective termination date.

Microsoft and other vendor subscriptions are governed by the vendor's own cancellation terms, which we cannot vary.

Annual-commitment subscriptions — the vendor generally permits cancellation only within a short window after purchase or a seat increase, currently seven calendar days for Microsoft CSP subscriptions. After that window the term must be paid in full.

Monthly-commitment subscriptions — seats may be reduced or cancelled effective at the next monthly renewal. The current month is not refundable.

Perpetual licences and hardware — not refundable once the licence key has been issued or the hardware has shipped, except where faulty.

We will tell you the exact cancellation window applying to your subscription before you commit, and we recommend monthly-commitment terms where your headcount is volatile.

Fixed-price project work is invoiced against milestones defined in the statement of work. Where you cancel a project after work has commenced, you remain liable for work performed and for reasonable committed costs up to the cancellation date. Amounts prepaid against milestones not yet started are refundable.

Where you cancel a scheduled engagement with less than 5 business days' notice, we may charge up to 50% of the scheduled fee to cover reserved engineering time.

IoT site surveys and Copilot readiness assessments are chargeable and non-refundable, because the deliverable is the written scope and findings which you keep. Where you proceed to the associated project within 90 days, the fee is credited in full against the project.

If you believe you have been invoiced incorrectly, notify us within 30 days of the invoice date. We will investigate and respond within 10 business days. Where we confirm an error in your favour, we will issue a corrected tax invoice and refund or credit the difference — your choice — within 15 business days.

Disputing part of an invoice does not suspend your obligation to pay the undisputed remainder by the due date.

Refunds are made in AED to the original payment method or, where that is impractical, by bank transfer to the account from which payment was received. We do not refund to a third-party account. Bank transfers are processed within 15 business days of approval; the time taken for funds to appear depends on your bank.

Where VAT was charged, a corresponding credit note is issued in accordance with Federal Decree-Law No. 8 of 2017 on Value Added Tax.

To request a refund or cancellation, email support@cloudtechtiq.com from the registered account contact address, stating the account reference, the service and the reason.

If you are not satisfied with a refund decision, escalate in writing to support@cloudtechtiq.com marked for the attention of the Finance Manager. We will review and respond within 10 business days. Nothing in this policy limits your right to pursue a claim through the courts of Dubai.